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How do I change my email address in Fathom?
How do I change my email address in Fathom?

Switch to using a different email address in Fathom

Updated over a month ago

Changing the email address for the account owner

The account owner is responsible for managing billing in your Fathom. 

To change your email address in Fathom, you'll need to log in using your existing/old email address and invite your new email address into the account as a new user. Then, you will be able to switch your access rights over to your new address.

To switch to using a different email:

  1. Log in to Fathom

  2. Select the Cog/Gear icon on the top right of the black bar

  3. Select User Management

  4. Click + Invite a person

  5. Invite your new email address and set it up as an Admin user

  6. Click the activation link in your email to activate your new address

  7. Go back to Fathom under your old email address

  8. Select the Cog/Gear icon on the top right of the black bar

  9. Click Account/Billing

  10. Under the Danger Zone heading, select Transfer Ownership

  11. Transfer the account ownership to your new email

Once you've transferred ownership to the new email address, you can log into Fathom with your new email address and delete the user profile with your old email address.

Changing email for other users

If a Fathom user needs to change their email address, an admin user can invite them in on their new email address and then delete their old email from User Management. 


Additional knowledge & common questions

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