Signing up for the first time
When signing up for a subscription to Fathom for the first time, you must provide your debit or credit card details.
Fathom uses these billing details to automatically continue your subscription every month based on your current subscription plan.
The user who signs up for the Fathom subscription automatically becomes the Fathom Account Owner. There can only be one account owner per Fathom account.
Manage your billing details
Common reasons that would require you to change these billing details in your Fathom account can include:
Your credit card has expired
You need to change the credit card being billed
The Fathom account has changed ownership
📝 Note: Only the Fathom Account Owner can access the Account/Billing details for the Fathom organisation.
Add a new card for billing
To add a new card for billing to your account: |
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Change the payment card used for billing
Only one card can be 'Active' within your account at a time. The 'Active' payment method is the card being billed for your subscription.
If you have added a secondary payment method, you can change which card is 'Active' and therefore being billed.
To change the card that is being billed: |
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Learn more