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Signing up for the first time

When signing up for a subscription of Fathom for the first time, you are required to input your debit/credit card details in the signup page.

Fathom uses these debit/credit card details to automatically continue your subscription on a monthly basis, based on your current subscription plan.

The user who signs up for the Fathom subscription automatically becomes the Fathom Account Owner. There can only be one account owner per Fathom account.


Managing your billing details

Common reasons that would require you to change these billing details in your Fathom account can include:

  • Your credit card has expired

  • You need to change the credit card being billed

  • The Fathom account has changed ownership

📝Note: Only the Fathom Account Owner can access the Account/Billing details for the Fathom organisation.

If you need to update the card details in your Fathom account for any reason,

  1. From the 'My Companies' page, click on the 'Cog/Gear' icon in the top right corner on the black bar

    📝Note: Only the Fathom Account Owner can access the Account/Billing details for the Fathom organisation.

  2. Choose 'Account/Billing'

  3. Select 'Update Card'

    📝Note: You must select 'Update Card' before you can fill out the card details.

  4. Fill out the field

  5. Select 'Save Changes'


Additional knowledge & common questions:

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