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Signing up for the first time
When signing up for a subscription to Fathom for the first time, you must provide your debit/credit card details.
Fathom uses these debit/credit card details to automatically continue your subscription every month based on your current subscription plan.
The user who signs up for the Fathom subscription automatically becomes the Fathom Account Owner. There can only be one account owner per Fathom account.
Managing your billing details
Common reasons that would require you to change these billing details in your Fathom account can include:
Your credit card has expired
You need to change the credit card being billed
The Fathom account has changed ownership
📝 Note: Only the Fathom Account Owner can access the Account/Billing details for the Fathom organisation.
If you need to update the card details in your Fathom account for any reason:
❗Notice: If your Account/Billing page does not look like this, please see this article. We are slowly releasing a new version of our Account/Billing page, and you're likely on the other version. Both versions are secure and enable you to change your billing details.
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Additional knowledge & common questions