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How can I get help using Fathom?

Resources available for support and how to interact with the Fathom team

Updated over a week ago

We understand that you might have questions or like assistance while learning and using Fathom. We have many resources and ways to receive help for just that reason!

Help Centre

Our Help Centre is the hub of all resources we’ve created, from articles to guides and videos. As such, it is the best place to start. 

You can use the search bar to enter a topic of keyword for a prompting of article suggestions, or browse the entire collection for yourself, including a list of FAQs

If you're beginning to set up your Fathom company, reports, analysis, or forecast, then we recommend the Getting Started Guides:


If you are new to Fathom, or you would like some extra insight into how the product works, we recommend that you register for one of our live webinars.

In these webinars we walk through setting up a company in Fathom and dive into Fathom Analysis, Reporting, and Forecasting. We’ll also review consolidations and benchmarking for multi-company features, and end with a live Q&A.

You can also choose to view a pre-recorded webinar in your own time.


If you would like to contact a Fathom representative with a question, you can do so via the messenger box located in the bottom right corner of the Fathom platform. We typically reply to in-app messages sent during our business hours within 30 minutes. Our customer success teams are located in Australia (Brisbane), United States (Seattle), and United Kingdom (London). 


Our blog hosts a great deal of content, including case studies from existing users from both a business and accountancy practice perspective. You can also find articles on features within Fathom, previous and upcoming events where you can meet some of the Fathom team members, and industry-specific articles for more in-depth insight.


Our Advisable platform was developed to create a community platform for accountants where they can to share their experience when introducing advisory services into their practices. Here you will find videos and articles on how to market advisory services, how to create a pricing strategy, the process of introducing an advisory service and so much more.


Finally, you can email Fathom support at and can expect a response within the day. 

Additional knowledge & common questions:

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