About moving 2FA to a new device
If you already use 2FA to protect your Fathom login and you’ve changed your phone or mobile device, use the information on this page to set up your new device. If you haven’t started using 2FA yet, go to our setup 2FA page.
When setting up your new device, you can use a different authenticator app to the one on your old device (eg. you can move from Google Authenticator to Authy, or vice versa).
You'll need to reset your alternative recovery methods as well.
Set up 2FA on your new device
Reset your existing 2FA
To move 2FA to your new device, you need to first reset your existing 2FA in Fathom.
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Set up your new device
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If you can't reset 2FA
If you no longer have access to your old device or you deleted the authenticator app from it, you can use your account recovery methods to log in and disable your existing 2FA setup.
If you still can't log in, contact Fathom support (support@fathomhq.com) to disable 2FA. To make the process as smooth as possible, ensure:
You've made a number of attempts to log in using your 2FA recovery methods
You're contacting us about your own 2FA account and not on behalf of another user
You'll need to prove that you're the owner of the account. This may take some time (ie a day or two) but is necessary to ensure there's no unauthorised access.