If you’ve had a trial of Fathom which has since expired, and you attempt to log in to app.fathomhq.com, you will encounter the screen below. This screen prompts you to subscribe to Fathom to continue using the software. 

If you would like another chance to evaluate and explore Fathom, you can reach out to our Customer Success team and request to reset your email address and start a new trial. You can get in touch by emailing support@fathomhq.com or using Fathom’s in-app messenger located in the bottom right of the Fathom application.

If you’ve had a paid subscription of Fathom in the past which was cancelled for any reason, and you attempt to log in to app.fathomhq.com, you will not be able to log in to your previous Fathom account. To maintain the security and data privacy of our users, Fathom automatically erases all company-related data 30 days after a Fathom account is cancelled.

If your account was previously cancelled, you will need to start a new Fathom account. First, please reach out to our Customer Success team to reset your email address by emailing support@fathomhq.com or using Fathom’s in-app messenger located in the bottom right.