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If you have an expired Fathom trial and attempt to log in at app.fathomhq.com, you will encounter the screen below. This screen prompts you to subscribe to Fathom to continue using the software.

If you want another chance to evaluate and explore Fathom, you can contact our Customer Success team and request to reset your email address and start a new trial. You can get in touch by emailing support@fathomhq.com or using Fathom’s in-app messenger at the bottom right corner.

If you’ve had a paid subscription to Fathom in the past, which was cancelled for any reason, and you attempt to log in at app.fathomhq.com, you will encounter the screen below.

To maintain our users' security and data privacy, Fathom automatically erases all company-related data 30 days after a Fathom account is cancelled.

You can undo the cancellation if your account was cancelled less than 30 days ago.

If your account was cancelled more than 30 days ago, you will need to start a new Fathom account. Contact our Customer Success team at support@fathomhq.com or via Fathom’s in-app messenger to reset your email address.

Additional knowledge & common questions