Customers who have a QuickBooks Online Advanced subscription will receive access to Fathom.

You can connect to Fathom by logging into QuickBooks and going to the 'Reporting' or the 'My Apps' section.

Troubleshooting

Error: The company is not yet connected

If you have connected Fathom to your QuickBooks Online company in the past you may receive a message like this:

The most likely cause is a previous connection to Fathom which has since expired. To resolve this you should 'Disconnect' Fathom and then re-connect. 

  1. Login to QuickBooks for the company in question and go to the 'Apps' tab.
  2. Navigate to Fathom and click 'Disconnect'.
  3. Now go to the 'Reporting' area in QuickBooks  and connect to Fathom again.

If you are not a full access user or were not the original user to make the connection, you may need to take some further steps before you can disconnect. Please see this article in the Intuit community forums:
https://quickbooks.intuit.com/community/Apps/How-do-I-disconnect-an-app/m-p/185833

If you continue to have problems, please send the company id to support@fathomhq.com. You can find the company id in QuickBooks by hitting 'Ctrl + Alt +?' on a PC or 'Control + Option + ?' on a MAC.
https://quickbooks.intuit.com/community/Getting-Started/How-do-I-find-my-Company-ID/td-p/185551

Did this answer your question?