How to download the support log
If an error has occurred while you are using the desktop connector, our support team may request that you send us a 'Support Log'.
Accessing the support log from the desktop connector is simple:
- Select the 'About' link on the top right.
- Select the 'Support Log' link from the About window (see diagram)
- This will open up the support log. Select all the text in the log window, and email this back to firstname.lastname@example.org