Will my Fathom account change or will the product change?
For Fathom customers, it’s ‘business as usual’. Fathom remains the same solution. Your Fathom account also stays the same. It’s all secure and nothing changes about how you sign up or log into Fathom. The Fathom platform continues to integrate with Xero, QuickBooks, MYOB, Excel and Google Sheets.
Is Fathom still called ‘Fathom’?
Yes, but we’ll add ‘An Access company’ to our company name.
What’s happening to Fathom’s founders, Dave, Dan, and Geoff?
They’re still here. Dave, Dan and Geoff are continuing to lead our global team and eat their lunch at Fathom’s Brisbane HQ. With this acquisition, they’ll be plugging into The Access Group’s broader leadership team.
Will Fathom’s innovation remain best-in-class?
Absolutely. We’re still laser-focused on solving our customers’ problems and crushing complexity. It’s in our DNA. Joining forces with The Access Group will help take Fathom to the next level.
Will there be any changes in strategy?
We’ll be in a stronger position to continue delivering technology solutions to help businesses grow. Our two brands share the same commitment to delivering market-leading software solutions. We’re still about advancing businesses and accounting firms and we believe joining forces with The Access Group will propel this mission.
Will Fathom maintain its same global focus?
Yes, we remain committed to serving customers globally and will continue to operate from Australia, the United States, the United Kingdom and the Philippines.
Am I losing my account manager or customer support?
We’re all still here! Fathom’s customer teams and your account manager will continue to serve you with proactive and consultative support. Please get in touch with us if you have any questions. Our teams are still bringing the exceptional support you’re used to.
Will the Fathom team change?
Our wonderful global team remains the same. We believe building something remarkable is a team sport. We remain committed to our product, our customers, and each other.
Are more details available about the terms of acquisition?
Specific details about the terms are commercial-in-confidence.
Who is The Access Group?
The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. You can find out more here.
Who can I contact with questions?
If you have any questions about your account, please get in touch with your account manager or contact us here. Media enquiries may be sent to media@fathomhq.com.