What is changing?

Since October 2018, access to ‘Smart Reporting powered by Fathom’ has been included as part of any QuickBooks Online Advanced subscription. This offer is now ending. From 1 August 2022, Fathom will no longer be included as a part of your QuickBooks Online Advanced subscription.

You can transition your existing account, and continue to enjoy all the features and benefits of Fathom by starting a paid plan.

A paid Fathom subscription will be required to maintain or gain access to Fathom for a QuickBooks Online Advanced company.

If you have any questions regarding signing up for Fathom directly or discount eligibility, please contact us.


When will this change occur?

On August 1st, 2022, Fathom will no longer be included as part of the QuickBooks Online Advanced product.

Any QuickBooks Online Advanced companies that started their QuickBooks Online subscription with Intuit prior to June 1st will be able to access Fathom at no extra cost until August 1st.

QuickBooks Online Advanced companies that started their QuickBooks Online subscription with Intuit after June 1st will have access to Fathom at our standard pricing rate. For these companies, we would recommend starting a free 14-day trial of Fathom if you do not already have a Fathom account.


Will I still be able to access Fathom?

Yes. Until August 1st, any companies with QuickBooks Online Advanced subscriptions started before June 1st will still be able to access Fathom from the ‘Reports’ tab in QuickBooks with the usual ‘Smart Reporting’ and ‘Multi Co’ links.

Fathom will be included as part of the QuickBooks Advanced subscription until August 1st.

If you choose to start a subscription with Fathom, then after August 1st you will still be able to access your Fathom account from the Connected Apps in QuickBooks or from app.fathomhq.com.

If you choose to not sign up for a Fathom subscription, then your account will be automatically cancelled on August 1st.


How do I keep my Fathom account?

To maintain your Fathom account, you will need to sign up to a paid subscription to Fathom.

If you are already signed up to a paid Fathom subscription or have been on a paid Fathom subscription in the past, then no further action is needed. On August 1st, your plan will be automatically upgraded to the best fitting standard pricing plan. Any QuickBooks Online Advanced companies connected to your Fathom account will be included in your Fathom subscription.

If you have not yet signed up to a paid Fathom subscription, then the Account Owner of the Fathom account can subscribe.

We are pleased to offer users who are signing up to a paid plan for the first time a discount from our standard pricing. From May 18th, you will be able to secure a discounted rate for the first 6 months of your paid Fathom subscription.

If you sign up to this discounted rate plan before August 1st, then you will not be charged until August 1st.

To sign up to or change your Fathom subscription plan:

  1. From the ‘My Companies’ page or Fathom home page, select the ‘Cog/Gear’ icon in the upper right corner on the top black bar

  2. Select ‘Account/Billing’

  3. Choose ‘Sign up now’

  4. From here, you will be able to select a new subscription plan. If you are signing up to a paid Fathom subscription for the first time, then you will be able to select the plan to lock in the discounted rate.

  5. Select ‘Sign up’


Will I lose my data?

If you do not sign up to a paid Fathom subscription before August 1st, then your Fathom account will be automatically cancelled on August 1st.

Fathom will maintain your data until October 31st. If you do not sign up for a paid Fathom subscription by October 31st, then all of your company data will be deleted from Fathom.

At any time prior to August 1st, you will be able to download PDF reports and Excel reports of your company’s data. This data include your financial and non-financial data, including any forecasts.


What features will I have access to by purchasing Fathom?

Every Fathom subscription includes our Analysis, Reporting, and Forecasting tools. There are no features hidden behind a paywall.

Fathom subscriptions are billed according to the number of companies connected to the Fathom account. You are able to have an unlimited number of users on your Fathom account.

If you choose to maintain your Fathom account by signing up to a paid subscription plan, then everything in Fathom will look the same. You will not gain or lose access to any Fathom features.


Do I need to use QuickBooks Online Advanced to have a Fathom account?

You are able to connect Fathom to a range of source accounting systems:


Still have questions? Feel free to contact our team at support@fathomhq.com.

Did this answer your question?