Customers who have a QuickBooks Online Advanced subscription will receive access to Fathom. You can connect to Fathom by logging into QuickBooks and going to the 'Reporting' or the 'My Apps' section.
This company is not yet connected
While establishing the connection between QBO Advanced and Fathom, you may receive the error message 'This company is not yet connected'. This error message will usually appear for one of two reasons:
Please follow the troubleshooting workflow below to resolve these potential issues.
Reason 1: The company was previously connected to Fathom
To resolve this, you should 'Disconnect' Fathom and then re-connect.
💡Pro Tip: If you are not a full access user or are not the original user to make the connection, you may need to take some further steps before you can disconnect. Please see the following article in the Intuit community forums.
Reason 2: There is an empty budget for the company in QuickBooks Online Advanced
When Fathom first connects to a QBO Advanced company, it attempts to bring in a budget along with the company's summary financial data.
To resolve this, you should ensure none of the budgets in QuickBooks for the company are empty.
Did this not resolve the issue? Feel free to contact our support team using the support chat option or via email at email@example.com.