⚠️ Error Alert: If you are unable to download or launch the Fathom Desktop Connector, please go through the troubleshooting steps detailed in the ‘Troubleshooting the Desktop Connector’ article. The following logs are only helpful when the Connector has been successfully opened.
Accessing the Support Log
If an error has occurred while you are using the desktop connector, our support team may request that you send us the 'Support Log'.
Accessing the support log from the desktop connector is simple:
📝 Note: The Desktop Connector only retains information regarding the current instance. This means, that if you attempted an import and closed the Desktop Connector without downloading the Support Log first, then you will have lost the information about the failed import. Therefore, you should attempt and import and, if it fails, download the Support Log before closing the Desktop Connector.
Accessing the QuickBooks SDK log
If an error has occurred while you are using the desktop connector, our support team may request that you send us the QuickBooks SDK log or qbsdklog.
To access the qbsdklog,
Additional knowledge & common questions: