If an error has occurred while you are using the desktop connector, our support team may request that you send us a 'Support Log'.
Accessing the support log from the desktop connector is simple:
Select the 'About' link on the top right.
Select the 'Support Log' link from the About window (see diagram)
This will open up the support log. Select all the text in the log window, and email this back to firstname.lastname@example.org